Contact us
Email support@madetoteach.com.au and we will help as soon as we can. We usually respond within one to two business days.
When you contact support, include:
- the email address on your Made to Teach account,
- your device model and iOS version,
- the Made to Teach app version,
- a short description of what happened,
- screenshots or the relevant error message if that would help us understand the issue.
Common help topics
- Account access and sign-in
- Timetable imports from calendar files or PDFs
- Shared class invitations
- Class publishing, syncing, and notifications
- Subscriptions, cancellations, and Apple billing
- Privacy, account data, and deletion requests
- Bug reports and feature suggestions
FAQ
How do I contact support?
Email support@madetoteach.com.au. We usually respond within one to two business days.
What should I include in a support request?
Include your account email, device model, iOS version, app version, and a short description of what happened. Screenshots are helpful when the issue is visual or hard to explain.
My timetable import did not work. What should I do?
Start with the calendar import guide. If the preview still looks wrong, send us the file type, the school system it came from if you know it, and what looked incorrect in the preview.
Why did my PDF timetable import incorrectly?
PDF import is currently best with weekly or fortnightly timetable grids. If the extraction is wrong, use the app feedback prompt where available or email us with the PDF layout issue so we can improve the parser.
A shared class invite is not opening. What can I check?
Check that the invite code or link is still current, that you are signed in with the expected account, and that your device has a working internet connection. If it still fails, send us the invite code and the account email you expected to use.
Why are notifications or synced items not updating?
Make sure notifications are enabled for Made to Teach in iOS Settings and that the reminder still exists in the app. For sync issues, confirm you are signed in and connected to the internet, then reopen the app.
How do subscriptions, cancellations, or refunds work?
For subscriptions purchased through Apple, billing, cancellation, and refund handling happens through Apple. You can manage purchases through your Apple ID or visit Apple billing support.
How do I request account or data deletion?
Email privacy@madetoteach.com.au with your account email and what you would like deleted or corrected. You can also read the Privacy Policy.
Can I suggest a feature?
Yes. Use the suggestion box on this page or email support with the subject line 'Made to Teach suggestion'. We read feature requests as product feedback, even when we cannot promise a specific release date.
Suggestion box
Tell us what would make Made to Teach more useful in the real mess of a school week. Small fixes, rough ideas, and dream features are all welcome.